If you invoke the guarantee, QuickBooks will conduct an audit of the Live Bookkeeper’s work. An ‘error’ is A) a transaction that has been incorrectly categorized to the wrong account, B) an account balance in QuickBooks that doesn’t match the actual account balance or C) improper transactions which can’t be supported by documentation (including client responses and client meeting notes). Eligible errors include those made by a Live Bookkeeper. If your QuickBooks Live Bookkeeper makes an error that requires re-opening of your books for any month, we’ll correct the error for the month that error occurred at no additional charge. QuickBooks Live 100% Accurate Books Guarantee: At your request, QuickBooks will conduct a full audit of your bookkeeper’s work.